Everything your organization needs.
Nothing it doesn't.
PrintGuru is purpose-built for organizations that need print support to work reliably, at scale, without becoming a maintenance burden for IT.
AI that actually knows print.
Unlike generic AI assistants, PrintGuru is trained on the full domain of print and document workflows. It understands printer brands, error codes, driver quirks, network configurations, and scan-to-email setups across every major manufacturer.
- Covers print, copy, scan, fax, and document workflows
- Supports 100+ printer brands and thousands of models
- Contextual answers — not generic how-to articles
- Smart escalation to IT when the issue genuinely requires it
- Available 24/7 — no wait time, no ticket queue
Two-tier knowledge. Fully isolated.
PrintGuru combines a PriApps-managed Global Knowledge Base (printer manuals, industry guides) with your organization's private Workspace KB — uploaded documents and websites, strictly isolated per workspace.
- Global KB: thousands of printer manuals, always current
- Workspace KB: upload PDFs, Word docs, or index a URL
- Strict workspace isolation — your data never crosses tenants
- Vector search (pgvector) for accurate, relevant retrieval
Know what's breaking before it escalates.
PrintGuru's analytics dashboard gives IT managers full visibility into print support activity — query volume, resolution rates, escalation trends, and the most common issues across your fleet.
- Query volume and resolution rate tracking
- Top issue categories — spot fleet-wide trends
- Escalation logs with full conversation context
- Usage reports exportable for IT review meetings
White-label for OEMs and Dealers.
Printer manufacturers and dealers can deploy PrintGuru as a branded support experience for their customers — reducing support calls, increasing satisfaction, and building loyalty around an AI-powered service.
- Fully white-labeled UI with your brand identity
- Pre-loaded with your device catalog and manuals
- Embed in your dealer portal or customer support site
- Custom pricing — contact us for Enterprise terms
The larger the organization,
the greater the value.
PrintGuru scales with every user you add. The more complex your environment, the more tickets it deflects.
Large Enterprise
High helpdesk ticket volume, multi-device fleet complexity. PrintGuru scales with org size — value grows with every additional user.
K–12 Education
High user turnover, limited IT staff, constant basic print issues. PrintGuru handles the basics, automatically.
Higher Education
Large mixed-device environments, varied user skill levels. Always-on AI expertise across campuses and departments.
Legal Firms
Document integrity, workflow precision, zero downtime tolerance. PrintGuru delivers reliable, accurate print and document workflow support.
Print Industry
Operational efficiency, uptime, fleet management at scale. Reduces friction across complex, high-throughput environments.
OEMs & Dealers
Offer branded AI print support to your customers. Reduce support call volume and add a premium service to your portfolio.